You will not pay any delivery fees for purchases online from Lotus Jewelery site if you are UK buyers. For international purchase delivery fee is £9.17. VAT and delivery charges are included in the prices you see.

We use PayPal.
To be able to shop online from our Lotus jewelry page, your bank card must be open to online shopping. The first thing you need to do is to select the product and add it to the basket. Then, you must determine how many products you want from the directed shopping cart compartment. Then, you should come to the checkout details pane (via PayPal) and enter the information about the card you will pay. With the latest evaluation, your request to purchase the product is confirmed and the shipping process begins..

Depending on the country where you ordered the product, our delivery time may vary. If you have ordered from abroad, you can reach our products, which you can reach in a maximum of 1 week, in a much shorter time within the country.

When shopping online, customers are very concerned about whether their card information is protected. You are right about this. However, our system is completely secure and your card information is secured through your IP address. In this way, the two information is synchronized and easily detected in any troubles you may experience. We guarantee that your data will be protected by one hundred percent quality standards.

If you think our product is suitable for you, you add it to your basket. In this way, you enter your choice of pieces and address, card information about the product. Our duty begins after you purchase the product. The packaging phase begins with our 100% quality standards and our first-class service. After finishing our special packaging for you, if you added a personal message to the packaging of your product, we add that message. At this stage where the cargo process begins, our product is delivered to you in the most precise way. When you receive the product, you have the opportunity to check if it is damaged, missing or deformed. If you encounter such a problem, you can apply for a refund or exchange.

It is very important that you have a document that shows the money you pay and the service you receive in your shopping. Therefore, we, as Lotus Jewelery, aim to find ways to make the best use of the chance you offer to us in return for our service. Therefore, we provide all kinds of convenience regarding the financial side of your shopping and ensure our business. We guarantee that you will receive your billing information with your cargo. And also we will send your billing information with email.

I gladly accept returns and exchanges. Contact me within: 14 days of delivery. Return items back within: 30 days of delivery. I don’t accept cancellations. But please contact me if you have any problems with your order. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. The following items can’t be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

• Custom or personalised orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)